Billing & Insurance FAQ

You will receive one bill from the hospital for services received. You will receive a separate bill from any physician specialists you might see, such as radiologists, emergency room physicians, anesthesiologists, surgeons, etc. These specialists are legally required to submit separate bills for their services.

Columbus Regional Hospital has contracts with a variety of health insurance and managed care providers. To see an updated listing of current providers please visit our in-network health plans page. For information about coverage on a specific treatment, please contact your insurance provider.

CRH will send a statement for the balance you are responsible for. Once you have received your statement payment in full is due. CRH does offer interest free payment plans and has a financial assistance program for those that qualify. You can contact Customer Service at 812-376-5315, Monday through Friday between the hours of 8:00am and 4:30pm if you would like to discuss either of these options. You can also obtain a printable financial application with instructions to complete and return for review of assistance approval. More information is available on our Financial Assistance page.

The hospital will assist you in collecting your insurance benefit by filing a claim to your insurance on your behalf. We expect final payment from your insurance company within 60 days of discharge. If your insurance company has not paid as expected, you should contact them directly. Columbus Regional Hospital is acting solely as a billing agent, and we cannot guarantee insurance benefits. You are responsible for the timely payment of the hospital bill even if you have third-party benefits.

Columbus Regional Hospital is committed to providing access to quality health service for the community including the uninsured and the under-insured. Please contact our Patient Account Representatives for information on our assistance and charity programs. More information is available on our Financial Assistance page.

Navigating the ACA Health Insurance Marketplace or Medicare enrollment can be challenging. WellConnect is available at no cost to help answer questions, determine eligibility, and assist in enrollment. Connection Specialists are available by phone Monday-Friday 8:00am – 5:00pm at 812-376-5136 or email at [email protected].

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

This is a type of billing for services provided in a clinic/practice, or a department considered to be part of the hospital. When a patient receives care at one of these specific Columbus Regional Health locations, it will result in a hospital facility charge for outpatient services and/or procedures, and a professional charge for those services. The charges will be reflected on the billing statement for services provided in hospital-based outpatient clinics.

Hospital-based outpatient clinics are service locations that are considered a department of the hospital. These locations don’t necessarily have to be located in the hospital facility, as clinics located miles away from the main hospital campus may still be considered part of the hospital. When you see a healthcare provider or receive services in a location that is a hospital-based outpatient clinic, you are seen as being treated within the hospital from a billing and regulatory perspective, as these offices are now considered a department of the hospital.

When you see a healthcare provider in a private office setting, there is a professional charge(s). The professional charges cover the provider’s time with the patient, as well as procedures performed. When you see a healthcare provider in a hospital-based outpatient clinic, there is a professional charge(s) and a facility charge(s) that are billed separately. The facility charges cover the use of the room and any medical or technical supplies, equipment and support staff. For patients with insurance, healthcare provider services are processed through insurance under physician benefits, which are generally subject to copay amounts paid by the patient. Hospital services are processed under hospital benefits subject to deductible and coinsurance amounts.