Sandcrest Office Policies

Medical Records

Your medical records are strictly confidential. The Health Insurance Portability and Accountability Act (HIPAA) restricts us from releasing any information without your written permission.

There may be times when you request that we provide copies of our records to you or other entities. You will be billed for this service.

Medical Test Results

You will receive prompt notification of any results that require immediate attention, otherwise please allow 7-10 days for test completion. For normal test results requiring minimal follow-up, we will notify you by mail. Otherwise our staff will call you with the results and the physician’s instructions.

If at any time you have additional questions, feel free to make an appointment with the doctor. If you do not receive notification of your results in the above time frame, please call the office to inquire about them.

Prescription Refills

If you need a prescription refill, you may do one of the following:

• Make an appointment to see a provider.
• Contact your pharmacy to send your doctor an electronic refill request. This will ensure an accurate and quicker refill.

Return to Sandcrest Family Medicine home page