Frequently Asked Questions
What is telehealth?
Telehealth uses digital technologies, such as computers and mobile devices, to access health care services remotely and manage a patient’s care.
What telehealth services are available?
Telehealth services can be used for new patient appointments, follow up appointments, standard clinical care, counseling, patient education, Medicare wellness visits, and more.
Contact your provider to see if a telehealth visit is the best option for your next medical visit.
How do I access telehealth services at CRH?
Nearly all CRH primary and specialty care offices are offering telehealth services. Contact your CRH provider to schedule a medical visit, and your provider will decide if a telehealth visit is the best option.
If you don’t have a primary care provider, contact WellConnect at 812-376-5136. The Connection Specialists at WellConnect can help you get established with a provider and assist you in scheduling a telehealth visit.
What provider will I consult with on a telehealth visit?
Telehealth services are provided by local CRH providers who you know and trust.
What are CRH’s telehealth hours of service?
Telehealth services are offered during the CRH providers’ regularly scheduled office hours.
What equipment or apps do I need to access telehealth?
You will need an internet connection and access to a cell phone, iPad, or computer with video capabilities and either Google Chrome (Android) or Safari (Apple) web browser.
If you haven’t already, you will need to create a MyChart account to access telehealth. You can create an account at
www.crh.org/mychart.
What can I expect to happen during the telehealth visit?
Just like a visit to a primary or specialty care office, there’s a lot more that goes into a telehealth visit in addition to the actual visit.
A front office staff member registers and schedules patients, ensures they have the technical components needed to conduct the telehealth visit, and then checks out the patient at the end of the visit.
Clinical staff contacts patients to verify medical history, medications, allergies, and other information.
Is telehealth covered by insurance?
Many insurance companies are now covering telehealth visits; however, there is no set standard for private health insurance providers regarding telehealth.
For insurance companies which lack telehealth reimbursement policies, prior approval is often needed before telehealth will be reimbursed.
The Centers for Medicare & Medicaid Services (CMS) has broadened access to Medicare telehealth services so that beneficiaries can receive a wider range of services from their doctors without having to travel to a healthcare facility.
