Nov 11, 2024

CRH Introduces New Text Messaging Service

Hello World image

Introducing Hello World, a new, more convenient way for patients to receive text messages from Columbus Regional Health.  The new platform is a Short Messaging Service (SMS) that provides more customizable, timely, and convenient communication related to a variety of care and service options such as appointment confirmation and reminders, medication follow-ups, billing schedules, and more.

This platform will replace CRH’s former mobile phone and text messaging service. Beginning on November 12, patients who had previously opted to receive text messages from Columbus Regional Health will see a new number popping up on their mobile phone screens, inviting them to opt in to the new platform. In order to continue receiving notifications from Columbus Regional Health, patients must opt-in to the new service.

Hello World works seamlessly with Epic MyChart; however, one need not be a MyChart user to sign up. Patients who have not received text messages from Columbus Regional Health may sign up for Hello World by texting 64693 with the word START, or asking their care provider for assistance during their next appointment. Patients can customize their communication settings regarding language preference, subject-matter type, frequency, and more.

 As with any other text messaging service, message and data rates may apply depending on users plan. For more information ask your care provider.

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Workforce Spotlight: Kensi Dorrough, Lead Medical Assistant Liaison

Photo of Kensi Dorrough.

As Lead Medical Assistant Liaison and part of the CRHP float pool, Kensi and the other eight liaisons provide front office and clinical support when needed to all of the practices.