Columbus Regional Health uses Professional Research Consultants (PRC) to send patient satisfaction surveys to a random sampling of patients who have visited physician practices in our health system. The surveys ask questions regarding a patient's entire visit with the office, including access, communication, office staff, and test results. Responses are used to evaluate patients' overall perception of care and to identify areas for improvement.
Patients treated by Columbus Regional Health Physicians (CRHP) — which includes doctors, physician assistants and nurse practitioners — are randomly invited to complete surveys. Surveys are offered by telephone or email and give patients and families an opportunity to provide feedback.
Columbus Regional Health shares ratings on the following 11 questions, which are scored with a response of Excellent (★★★★★), Very Good (★★★★), Good (★★★), Fair (★★) or Poor (★):
How would you rate:
For each provider, ratings from their patients are averaged together to form a single star rating.
In order to recognize what was done well at the visit, as well as gain an understanding about what could be improved, we ask two questions at the end of the survey:
We are committed to posting positive and negative feedback anonymously from our patients. However, we do not include comments that are libelous, profane, irrelevant or those that risk the privacy of our patients.
Although all comments are posted in an anonymous manner, all patients surveyed by Professional Research Consultants are asked for their permission to use comments on the Columbus Regional Health website about what was done well or is in need of improvement.
No. Only patients who have had a visit with Columbus Regional Health are eligible to receive a survey and submit comments. Columbus Regional Health is committed to authentic patient reviews.
The more ratings a provider receives, the more accurate and reliable the results will be. A provider’s rating will only be posted on the site providing they have a minimum of 30 completed surveys.
At the present time, ratings are only provided for Columbus Regional Health Physicians providers surveyed by Professional Research Consultants.
“Publishing consumer-driven reviews of our providers is an exciting new venture for Columbus Regional Health Physicians. Transparency and being able to help our patients make the best decision possible when it comes to their healthcare needs is very important, and these ratings are a huge piece of that work. We hope current and potential patients find them valuable.”
Tom Sonderman, MD
Chief Medical Officer
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