At its annual Healthcare Experience Summit on September 25, 2024, PRC honored the Columbus Regional Health Breast Health Center with a Healthcare Leadership Award.

As a recognized leader in the healthcare intelligence space, PRC received more than 200 nominations across multiple categories for the Healthcare Leadership awards. The Breast Health Center was recognized with a Quality of Care Award.

This award recognizes CRH’s innovation, dedication to healthcare, and monitoring of patient experience insights have resulted in exceptional experience indicators as seen in HCAHPS data and other quality metrics. The Breast Health Center received the award for the “deliberate steps to innovate and redesign the care experience for every patient, including an intentional hiring philosophy, the creation of new positions to boost process efficiency and prioritize meaningful moments of care, and establishing a culture of continuous learning through monthly review of PRC scores and Voices^® data.”

These steps have contributed to the organization exceeding top decile (90^th percent) performance for Quality of Care performance and receiving recognition from the FDA for regularly fulfilling Mammogram Quality Standard Act (MQSA) requirements.

“We’re excited to name this year’s recipients of the Healthcare Leadership Awards as a way to shine a well-deserved light on the continued dedication of our excellent organizational partners,” said Joe Inguanzo, Ph.D., PRC’s President and CEO. “The Breast Health Center at Columbus Regional Health represents the model of excellence from which PRC was founded, so we’re proud to name them among the best healthcare has to offer.”

About PRC

PRC, a leader in the experience management space, is taking experience solutions to a new level. PRC’s surveys and intuitive reporting focus on changing the way organizations manage and improve five key areas of the healthcare experience—patient, physician, employee, community health, and brand. Over 2,800 healthcare organizations across the United States have used PRC to listen, understand, and take action to create cultures of excellence. PRC clients have a dedicated success team which includes advisors and consultants along with access to leading practices, 1:1 coaching, and further resources to accelerate paths to excellence. PRC’s proprietary healthcare discovery platform is a system designed to drive action, optimize engagement, and increase loyalty while building a positive culture across the healthcare ecosystem. www.PRCExcellence.com